Turn your chaotic knowledge base into a trusted source of truth your support team can count on - IT teams managing internal knowledge bases for tickets, SOPs, and escalations. Often adopting KCS (Knowledge-Centered Service) practices.By combining publishing, approvals, saved searches, and content governance, Capable helps IT teams deliver reliable self-service and keep agents productive.

Pain Points
🚨 Fragmented knowledge across various systems.
🚨 Confluence becomes an unusable mess of duplicated docs
🚨 No confidence in the accuracy or freshness of knowledge base content
🚨 Hard to trace ownership or publishing accountability

Capable as the Solution
✅ Content approval & publishing workflows aligned with KCS
✅ Author attribution, expiry dates, and reuse tools
✅ Structured libraries of trusted, searchable content
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